Ten years ago, callers to Iowa's child abuse hotline were fed to 99 different locations. Then the state ombudsman called for all abuse tips to feed into one place, and for workers to be better trained to recognize signs of abuse. The centralized call site has helped target responses to child abuse, but since children are pulled from troubled families and placed in foster care at a rate twice the national average, some are wondering whether there is too much intervention. Denise Gonzales, a service area manager and creator of the merged intake center says they make the best decisions possible.
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